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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Automotive parts | Automotive parts may include: automotive parts, components and accessories specific to vehicle type or are for general use by industry. They will generally be for older, rare or specialised vehicles |
Customers | Customers include both external and internal customers who may be technically qualified to describe parts, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied |
Vehicle/unit identity options | An examination of a sample of required part or customer vehicle may be necessary to clarify situation |
Solution | Solution is not necessarily apparent where hybrid vehicles/units are concerned and a range of options may need to be identified and pursued |
Legislative requirements | Legislative requirements include: state/territory legislation related to WHS and Australian Design Rules |
Communications | Communications with customer/user may be: face to face, by telephone or by other electronic means |
Recording of information | Recording of information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed |
Resources | Resources may include: hard copies of catalogues, databases and access to internet |
Parts information | Parts information may include: manufacturer/component supplier specifications and technical documentation, enterprise procedures and documentation, enterprise or industry comparative specifications, diagrams, sketches, verbal descriptions and physical and visual evidence This may range from an accurate catalogue number or reference to a generalised description of purpose by a customer who has little technical knowledge or expertise |
Information gathering techniques | Customer may require active assistance and questioning to fully describe requirement in terms of vehicle/unit model, date of manufacture, purpose and appearance of the part and other tracking information Customer may be seeking an inappropriate solution to a technical problem and if sufficient doubt exists, may require referral to a service provider |
Parts cataloguing systems | Parts cataloguing systems may be: hard copy (book-fast, loose-leaf) micro-fiche/micro-film, stand-alone computer or networked/on-line computer-supported services Depending on age of required part, any or all of above systems may need to be accessed |
Catalogue system aids and user guides | Catalogue system aids and user guides may include: written instructions within the system, guides in the form of diagrams, flow charts and process schematics, menus and prompts and one to three dimensional system/component diagrams, models and graphics |
Provider/supplier information | Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of parts may result in legal liability, customer dissatisfaction and/or alienation |